True Balance Solutions

Frequently asked Questions

Simplify Today. Scale Tomorrow.

 

We know bookkeeping and finances can feel overwhelming. This resource gives you straightforward, honest answers - so you can focus on running your business with confidence.

General Bookkeeping 

What is bookkeeping, and why does my business need it?

Bookkeeping is the systematic process of recording, organized, and managing your business's financial transactions. Accurate bookkeeping keeps you tax-reday, helps you understand your cash flow, and gives you the financial clartity to make smart business decisions - before small issues become big problems. 

How is bookkeeping different from accounting?

Bookkeeping focuses on recording and categorizing daily financial transactions, invoices, expenses, bank reconciliations, and payroll. Accounting builds on that foundation to interpret the data, prepare financial statements, and provide strategic tax guidance. We handle the bookkeeping so your CPA can work more efficiently and affordably.

What records I need to provide?

Typically, we need access to your bank credit statements, receipts, invoices, and payroll records. We'll walk you through exactly what's needed during onboarding - the process is simpler than most clients except. 

How far back can you help me get caught up on my books?

We offer catch-up bookkeeping services for businesses that are behind - wheather that's a few months or a few years. We'll assess where things stand and give your a clear timelne and transparent quote before  any work begins.

Working with True Balance Solutions

How do I get started?

Getting started is easy. Schedule a complimentary discovery call with our team. We'll take time to learn about your business, your goals, and your current bookkeeping situation - no pressure, no obligations.

What does the onboarding process look like?

Our onborading process typically takes 1-2 weeks. We'll gather your financial information, connect your accounts, set up or clean up your books in QuickBooks Online, and schedule your first check-in call. We move at a pace that works for you.

Will I work with the same bookkeeper every month?

Yes. You'll be assigned a dedicated bookkeeer who becomes familiar with your business, your industry, and your perferences. Consistency is a core part of how we deliver high-quality, personalized service.

How do we communicate?

We communicate via email, phone, and our secure client portal. We schedule regular check-in calls- monthly or quarterly denpending on your plan - and are always reachable for question between sessions. You'll never feel left in the dark.

What accounting software do you use?

We work primarily in QuickBooks Online, which is cloud-based and allows for real-time collaboration. We also integrate with Gusto (payroll), Stripe, Square, and Shopify. If you're using a different platform, let's talk — we're flexible.

Is my financial information secure?

Absolutely. We use bank-level encryption, secure file sharing, and strict access controls to protect your data. Your financial information is always confidential.

Financial Questions

How do I know if my business is profitable?

Your Profit & Loss (P&L) statement tells you exactly that. We prepare and review this report with you monthly so you always know where your business stands - and we flag anything that needs your attention before it becomes a concern.

What is cash flow, and why does it matter?

Cash flow is the movement of money in and out of your business. Abusiness can be profitable on paper but still struggle if cash isn't coming in at the right time. We monitor your cash flow and help you plan ahead to avoid surprises.

Can you help me prepare for a loan or line of credit?

Yes! Lenders typically require current financial statements - P&L, Balance sheets, and sometimes cash flow projections. Clean, accurate books make this process much smoother, and we'll make sure your financials are organized and presentation - ready when opportunity knocks. 

What is a balance sheet, and do I need one?

A Balance sheet shows your business's assets, liabilities, and equity at a specific point in time. It's essential for understanding your overall financial khealth and is often required by lenders and inverstors. We include it in your monthly reports.

Taxes & Compliance

Do you prepare taxes?

We are not a tax preparation firm, but we coork closely with your CPA or tax preparer to ensure your books are accurate, up-to-date, and tax-ready. Many of our clients report significant savings on their tax prep fees as a results.

Do you help with sales tax?

Yes. We can help track sales tax collected, prepare sales tax reports, and coordinate with your state filing requeirements. We'll customize our approach to your specific situation.

What are estimated quarterly taxes, and do I need to pay them?

If you're self-employed or your business doesn't withold taxers, you're likely required to pay estimated taxes quarterly (typically due in April, June, September, and January). We'll flag these due dates and work with your tax professional to keep you prepared.

Can you help if I'm behind on my taxes?

We can help by getting your books in order so your CPA or tax professional can address any outstanding filings or back taxes. Acceurate, orgainzed record are the first - and most important - step towards resolution.

Payroll

Do you offer payroll services?

Yes! We offer payroll processing through Gusto, one of the most trusted payroll platforms available. We handle payroll runs, employer tax filings, direct deposit setup, and year-end W-2 and 1099 preparation — so your team gets paid accurately and on time, every time.

How often can payroll be run?

We can accommodate weekly, bi-weekly, semi-monthly, or monthly payroll schedules — whatever works best for your business and your team.

Do you handle 1099 contractors?

Yes. We track contractor payments throughout the year and prepare 1099-NEC forms at year-end for any contractor paid $600 or more. We'll make sure you stay compliant with IRS reporting requirements.

What if I'm ready to hire my first employee?

Congratulations — that's a big milestone! We'll help you set up payroll, understand your employer tax obligations, and make sure everything is structured correctly from day one. Growing your team should feel exciting, not stressful.

Reports & Financial Statements

What financial reports will I receive?

Every month, you'll receive a Profit & Loss Statement, a Balance Sheet, and a Bank Reconciliation Summary. Depending on your package, you may also receive a Cash Flow Statement, an AR/AP summary, and a custom KPI dashboard.

How often will I receive reports?

Monthly reporting is standard across all our packages. Quarterly strategy reviews are included in our Growth and Premium plans to help you connect your financials to your business goals.

Can you create custom reports for my business?

Absolutely. We can build custom reports tailored to your industry, your goals, or specific KPIs you want to track. Just let us know what matters most to you.

Will you walk me through my reports?

Yes — always. We don't just send reports and disappear. Each month, we schedule a brief review call (or send a recorded walkthrough video) to make sure you understand what the numbers mean and what actions to consider.

Pricing & Packages 

How much do your services cost?

Our pricing is based on the size and complexity of your business. We offer three tiers: Essentials, Growth, and Premium. Schedule a complimentary discovery call for a custom quote tailored to your business.

Do you charge hourly or a flat monthly fee?

We use flat monthly pricing so you always know what to expect — no surprise invoices, no billable-hour anxiety. Your rate is set at the start of your engagement and reviewed annually.

Is there a setup or onboarding fee?

There may be a one-time onboarding fee depending on the current state of your books. This will be clearly disclosed and agreed upon before any work begins — no hidden fees, ever.

Do you require long-term contracts?

No long-term contracts — we work month-to-month. We believe in earning your business every single month through quality work, clear communication, and responsive service. Your trust is our most important asset.

Still Have Questions? 

We'd love to talk. Schedule a complimentary discovery call and let's find  the right solution for your business.

Schedule a 30 minute Free Discovery Call HERE


SIMPLIFY TODAY. SCALE TOMORROW.